Now Hiring — Camp Pendleton, CA
Medical Clerical Openings
Naval Medical Center San Diego (NMCSD) and Naval Hospital Camp Pendleton (NHCP) • USGP is hiring across 2+ positions under this federal contract — details for each below.
Open Roles
Positions under this contract
Every role applies through the same two-minute form - each Apply link pre-fills the position for you.
Referral Clerk
Schedule: NHCP: Mon-Fri, 8 hrs/day, flex-scheduled between 0700-1630, unpaid half-hour lunch; NMCSD: Mon-Fri, 8 hrs between 0730-1630, unpaid lunch hour; no weekends, holidays, overtime, or on-call
Education
- Formal education: N/A per task order (qualifications per MSS main contract Exhibit 4 position description)
Licensure & Certifications
- None stated in task order (see MSS main contract Exhibit 4 position description)
Experience
- NHCP: preferred (not required) 6 months administrative support in a medical facility supporting multiple practitioners
- Preferred: multiple phone lines, medical terminology, medical documentation, patient scheduling, administrative correspondence and reports
- Working knowledge of DEERS, referral management systems, HAIMS, MHS GENESIS, electronic medical records, and Microsoft Office
What You'll Do
- Provide clerical/administrative support in the Referral Management Center
- Support specialty care referral appointing, referral review, and coordination
- Provide customer service, beneficiary counseling, and referral tracking at the MTF
- Record, retrieve, correct, merge, query, and print data and reports in government software
- Cancel and modify referrals in the EHR per DHA IPM 18-001 business rules
Advanced Office Clerk
Schedule: NMCSD: Mon-Fri, 8 hrs between 0730-1630, unpaid lunch hour; NHCP PT dept: Mon-Fri 0730-1600 with 30-min lunch between 1100-1300; no weekends, holidays, overtime, or on-call
Education
- Formal education: N/A per task order (qualifications per MSS main contract Exhibit 4 position description)
Licensure & Certifications
- NMCSD: Basic Life Support (BLS)
Experience
- Computer and telephone skills; fluency in English
- Experience with medical terminology and clinical specialty procedures/routines (NHCP Physical/Occupational Therapy)
- Familiarity with TRICARE program, appointment types, referral processes, detail codes, and access-to-care standards (NMCSD call center)
What You'll Do
- Schedule, reschedule, and cancel primary, specialty, and subspecialty appointments in CHCS/AHLTA or MHS GENESIS
- Make inbound/outbound beneficiary calls; verify DEERS eligibility and update patient demographics
- NMCSD call center: answer calls within 60 seconds, process secure messages within 2 hours, send referral notification letters
- NHCP PT dept: build provider schedules (~55 providers/month), book 750-2,000 appointments/month, check in 500-2,500 patients/month
- Process and maintain inpatient/outpatient medical records; compile records data for regulatory compliance
- Generate daily technical/administrative reports and monthly workload statistics
Requirements for all positions on this contract
- U.S. citizenship required
- SF-86 security questionnaire; NACLC/Tier 3 investigation for Non-Critical Sensitive (ADP/IT-II) positions; fingerprints (FD-258 or electronic)
- Security package due 30 days before start date; interim access varies by site (not allowed at NHCP Referral Management)
- NMCSD: Occupational Health clearance via physical exam before onboarding; immunization/screening form at contractor expense
- Annual seasonal influenza vaccine and ACIP-recommended immunizations for healthcare workers
- NMCSD: tuberculosis risk screening prior to reporting
- In-processing training: HIPAA and Privacy Act, Anti-Terrorism, OPSEC, Combating Trafficking in Persons, SHARP, DoD Cyber Awareness, CHCS/AHLTA/GENESIS, sexual harassment, active shooter, suicide prevention
- Annual Information Assurance training for IT system access; SAAR-N form 30 days before start
- Business casual / appropriate business attire per site policy
- CDC Universal Precautions compliance
- Service Contract Labor Standards Wage Determination 15-5635 Rev 20 applies
Ready to serve at Camp Pendleton?
Applications go straight to our recruiting team with your resume attached. Not sure which role fits? Apply once and we'll route you.
USGP is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or veteran status.